These Terms & Conditions ("Terms") apply to your purchase of flowers and related products via Flowers Blackfriars' e-commerce website. Please review these Terms carefully before placing your order. By using our site and services, you agree to be bound by these Terms, which are intended for customers in Blackfriars and the surrounding areas.
In these Terms, references to "we", "us", or "our" mean Flowers Blackfriars. "You" or "your" refers to the customer purchasing products from Flowers Blackfriars via our online platform. "Website" means the Flowers Blackfriars website through which online orders are placed.
These Terms govern the sale and delivery of flowers and associated products to customers within Blackfriars and adjacent locales. By purchasing from us, you acknowledge that you have read, understood, and accepted these Terms. Additional or modified terms may apply to specific promotions, and in such cases, those will take precedence over these general terms where specified.
Our online flower delivery service in Blackfriars is designed for efficiency and convenience. To place an order, follow these steps:
We reserve the right to decline any order, for example, in instances of suspected fraud or if the requested delivery address is outside our delivery area. In such cases, payment will be refunded in full.
All prices are displayed in GBP (£) and are inclusive of Value Added Tax (VAT) unless specified otherwise. Delivery charges, if applicable, will be outlined at checkout before payment. Pricing is subject to change at our discretion, but confirmed orders will not be affected by subsequent price changes.
We accept the payment methods stated at checkout. Orders must be paid in full at the time of order. Secure payment gateways are used to process your payment details; we do not store your card information. If a payment is not authorised, your order will not be processed.
We offer delivery across Blackfriars and select surrounding areas. Delivery times and dates are subject to availability and confirmation at checkout. We make every effort to deliver your flowers on the specified date, but exact timing cannot be guaranteed.
In the event that the recipient is unavailable at the specified address, we may at our discretion:
If we are unable to complete delivery due to inaccessible premises or incorrect address information, and redelivery is required, additional charges may apply.
We endeavour to ensure that all information and images on our website are accurate and up to date. However, flowers are subject to availability, and colours, contents, or varieties may differ due to seasonal changes or supply constraints. In such circumstances:
If you wish to cancel or amend your order, please notify us as soon as possible after order confirmation. Due to the perishable nature of flowers and the time-sensitive process of floral preparation and delivery:
To request a cancellation or amendment, please use the contact facilities provided on our website. Order amendments and cancellations must be confirmed by us before they are accepted.
Due to the perishable nature of fresh flowers, returns are generally not accepted. However, if the flowers delivered do not meet our usual standards—due to damage in transit, incorrect items delivered, or other clear faults—please contact us promptly on the day of delivery. In such cases, we may offer:
We may request photographic evidence to assess the issue and reserve the right to collect the original item where appropriate. Our aim is to resolve any concerns promptly and professionally.
You are responsible for ensuring all order and delivery information is correct. Please remember to:
Should any issues arise from incorrect information provided at checkout, additional charges or missed delivery cannot be held against us.
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence or for fraud or fraudulent misrepresentation. Subject to this, we shall not be liable for:
Our total liability to you under any contract is limited to the total amount paid for the relevant order.
We shall not be liable for any failure to perform or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, war, riot, fire, strikes, or interruptions to transportation or utilities.
Your privacy and personal information are important to us. We process your personal data in accordance with the UK General Data Protection Regulation (GDPR) and our Privacy Policy. We use your data solely for the purpose of fulfilling your flower delivery order and managing your relationship with us. Please refer to our Privacy Policy for full information.
We may update these Terms from time to time. The latest version will always be available on our website and will apply to all orders placed after the effective date of the change. You are encouraged to check these Terms periodically for any updates.
These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. By purchasing from us, you agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute arising from these Terms or your use of our services.
If any part of these Terms is found to be illegal, invalid, or unenforceable, that provision shall be deemed deleted and the rest of the Terms will remain in full force and effect. No failure or delay by us to exercise any right or remedy shall constitute a waiver of that or any other right or remedy.
If you have any queries about these Terms, your order, or our online flower delivery service in Blackfriars and surrounding areas, please use our online contact form or website chat service for assistance. Our team is committed to handling your concerns fairly and efficiently.
Note: These Terms & Conditions apply exclusively to customers ordering from Flowers Blackfriars for delivery in Blackfriars and the immediately adjacent areas. By using our website and placing an order, you confirm your understanding and acceptance of these Terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is Bridewell Court, 14 New Bridge St, London, EC4V 6AG.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Blackfriars, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Blackfriars.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
